At Galerie Des Objets D’art Africain (GODA), we are committed to providing our customers with exceptional artwork and a seamless shopping experience. Please review our return and shipping policies below to ensure clarity and satisfaction with your purchases.

Return Policy

1. Eligibility for Returns

• Returns are accepted within 14 days of delivery for items in their original condition.

• Items must be returned undamaged, unused, and with all original packaging, certificates, and documentation.

• A proof of purchase is required for all returns.

2. Non-Returnable Items

• Custom or personalized items cannot be returned or refunded.

• Items marked as "Final Sale" are not eligible for returns.

• Digital products or downloadable content are non-refundable after purchase.

3. How to Initiate a Return

• Contact our customer service team at help@goda-burundi.com with your order number, item details, and reason for return.

• Upon approval, we will provide instructions for returning the item.

• The customer is responsible for return shipping costs unless the return is due to an error on our part (such as receiving a wrong or damaged item).

4. Return Process

• After receiving and inspecting the returned item, we will notify you of the approval or rejection of your return.

• If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Damaged or Incorrect Items

• If your item arrives damaged or is incorrect, please notify us within 48 hours of delivery with a description and photos of the issue.

• We will arrange for a replacement or a full refund, including the return shipping cost.

6. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again, and then contact your credit card company or bank, as there might be a processing time.

• If you still have not received your refund after these steps, please contact us at orders@goda-burundi.com.

Shipping Policy

1. Shipping Rates and Delivery Times

• Shipping rates vary based on the destination, size, weight of the item, and shipping method chosen at checkout.

• Estimated delivery times will be provided during checkout and may vary depending on your location.

2. Order Processing

• Orders are typically processed and shipped within 3-5 business days after the order is placed.

• You will receive a confirmation email with tracking information once your order has been shipped.

3. International Shipping

• We offer international shipping to select countries. Please check our website for the list of countries we ship to.

• International customers are responsible for any customs duties, taxes, and import fees that may apply.

4. Shipping Restrictions

• Some items may have shipping restrictions due to size, weight, or destination regulations. These restrictions will be indicated during the checkout process.

5. Lost or Delayed Shipments

• If your shipment is delayed or lost, please contact our customer service team at help@goda-burundi.com. We will work with the shipping carrier to resolve the issue.

• We are not responsible for delays caused by customs or unforeseen circumstances.

6. Package Tracking

• Once your order is shipped, you will receive an email with a tracking number and a link to track your package.

Contact Us

• For any questions or concerns regarding our return and shipping policies, please contact our customer service team at help@goda-burundi.com or call us at +257 79 69 59 71.